Why didn't I say anything?! What madness is this?! It's not a new concept but why do us british find it so hard to complain? If you're paying for a service and it isn't right, you should let it be known shouldn't you? Maybe it's the face to face thing that makes it harder. Most of my work, as a service provider (the service being my dulcet Irish voice tones, nothing dodgy, you...) is conducted via phone or email. Client gets in touch with what they want, I give client what they want, if it's not right the client asks for something else, I give client something else, etc. They certainly let me know if what I've provided isn't right, that's for sure. But I wouldn't expect anything less. And I don't mind at all. They are paying me to meet their brief.
Why on earth didn't I tell this bloke to fix my mop? Why?! I essentially paid him to make me look like a tribute to Rod Stewart circa 1985 which was NOT the brief. Maybe this says more about my character. Hey look, I've sent food back in a restaurant or not tipped the waiter if I didn't think the service was good enough, but these are still technically not direct interactions which the responsible party. Food is cooked by a chef in the back and by the time the service staff see the lack of tip you're mid self righteous flounce outa there.
Perhaps I need to 'strap on a pair', as they say. 'Pair' being metaphorical testicles hinting in a sexist manner at increased strength and 'they' being me, mostly, I think. Is that an Irish saying? That's not for now. And yes, looks like I did just used the word 'testicles' in a professional blog. Twice now. Oh dear.
What is your view? Complain or keep schtum? Voice over folk, do you take it personally when people aren't happy with what you've provided? Or is it all part of the service. Do let me know. I'll have a lot of time on my hands what with not leaving the house at all for the foreseeable future...
by Nicola Redman